Returns & Exchanges

At Ozone Coffee, we want you to be completely satisfied with your brew; if you are unhappy with your order, we offer returns on hardware and exchanges for fresh roasted beans within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return or exchange request.

• 2.
  Prepare Your Package

  Ensure items are in their original packaging; please note that coffee bags must remain unopened to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Credit

  Once our team inspects the returned goods, we will process your refund to the original payment method or ship your replacement coffee within 3-5 business days.