Frequently Asked Questions
Everything you need to know about our premium roasts and delivery.
How long does it take for my coffee to be shipped?
We roast our beans in small batches to ensure freshness. Orders are typically processed within 24-48 hours and shipped via standard ground, arriving in 3-5 business days.
Are your coffee beans ethically sourced?
Absolutely. Ozone Coffee is committed to direct trade practices, ensuring that our farmers are paid above fair-trade wages and that all crops are grown using sustainable methods.
Can I return my coffee if I don't like the taste?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or quality, please contact us within 14 days for a replacement.
Do you offer coffee in pre-ground options?
Yes, you can choose between 'Whole Bean' or a variety of grind settings including Drip, Espresso, and French Press at the time of purchase.
How should I store my coffee to keep it fresh?
We recommend storing your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the flavor profile.
Do you offer subscription discounts?
Yes! When you sign up for a recurring subscription, you save 15% on every bag and can customize your delivery frequency at any time.